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08/13/2008
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Orange County
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Six Sigma for IT Service Management
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Linh Ho, Compuware
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Experian, 475 Anton Blvd, Costa Mesa, CA
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07/22/2008
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San Gabriel Valley
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Using Service Level Management to Improve Business Value
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HP
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Union Bank - Monterey Park
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05/15/2008
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Joint Event
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IT Service Management Cruise to Excellence II
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Industry Respected
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Long Beach Westin
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04/09/2008
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Orange County
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Planning and Implementing a Service Desk
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Mark Galligan, Pacific Life
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Pacific Life, 700 Newport Center Drive, Newport Beach
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04/03/2008
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San Gabriel Valley
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Integrate ITIL Processes into ERP
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Al Ledesma, So Cal Edison
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So Cal Edison, Walnut Grove Avenue, Rosemead, CA, 91770
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03/12/2008
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Los Angeles
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Using ITIL Best Practices Guidelines in the Real World
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Greg Charles, PhD
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CA, 6100 Center Dr, Suite 700, Los Angeles
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02/27/2008
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San Gabriel Valley
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Improve Cultural Acceptance of ITIL Using Metrics, Rewards & Goals
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Morgan J Langley, CA
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Union Bank, 1980 Saturn, Monterey Park
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02/20/2008
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Valley
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Getting Started in ITIL
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Adam Levine, NetworkD
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Countrywide Financial Corp., 29851 Agoura Road, Building 1, Cafeteria, Agoura Hills, CA 91301
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01/09/2008
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Los Angeles
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IT Service Continuity
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Sprint
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Toyota Motor Sales
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11/29/2007
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Los Angeles
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ITSM Cruise To Excellence
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CA Forsythe Pink Elephant
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RMS Queen Mary Long Beach Harbor
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10/18/2007
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Orange County
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ITIL V3: Bringing Business Focus to IT
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Michael Robinson, VP Third Sky
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Experian 475 Anton Blvd. Costa Mesa, CA 92626
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10/10/2007
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Valley
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ITIL Capacity Management
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Rich Fronheiser
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Wellpoint - Woodland Hills
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09/26/2007
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San Gabriel Valley
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Beyond ITILV3 Asset, Config and Knowledge Mgmt.
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Peter Marshall, IBM
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SoCal Edison Rosemead, CA
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07/12/2007
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San Gabriel Valley
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ITIL V3 and New Service Level Mgmt Concepts
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Keith Belyea & Kevin Jones
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Indymac Bank 888 East Walnut, Pasadena, CA 91101
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06/14/2007
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Valley
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Roundtable - Integration of ITSM Tools
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CA, BMC, HP, Oblicore and Trip
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Skirball Cultural Center, 2701 N. Sepulveda Blvd., Los Angeles, CA 90049
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Los Angeles ITIL/ITSMF
