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06/24/2009
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San Gabriel Valley
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The Challenge of Cultural Change
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Mel Barracliffe
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Robert Half Int'l, 3633 Inland Empire Blvd, Suite 955, Ontario, CA
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05/11/2009
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Joint Event
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Excellence in Service Management
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Industry Leading
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Long Beach Westin
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04/23/2009
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Los Angeles
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Driving IT Cost Reduction with the Application of Continual Service Improvement
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David Mainville, CEO Consultin
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CA Learning Center, 6100 Center Dr, 7th Flr, Los Angeles
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03/18/2009
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San Gabriel Valley
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Enabling IT Governance
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Kathleen Lindner, CIO Commerce
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Robert Half Int'l, 13181 Crossroads Parkway North, Suite 110, City of Industry
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02/18/2009
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Orange County
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Using Incident and Problem Mgt to Improve Operational Effectiveness & Efficiencies
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Mark Galligan, IT Architect,
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Experian, 475 Anton Blvd, Costa Mesa
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01/22/2009
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Valley
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SLM - Measuring and Reporting Service Levels
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Paul Reilly, VP, Service Manag
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8511 Fallbrook Av, West Hills, 91304
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12/03/2008
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Joint Event
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CIO Roundtable and Holiday Event
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5 Industry Executives
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Toyota Vintage Car Museum, 2076 Artesia Blvd, Torrance
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11/13/2008
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Valley
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ITIL Gotcha's: Strategic Selling and Organizational Change
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Adam Levine and Gail Garland
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Omnikron, 6301 Owensmouth, Woodland Hills
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08/14/2008
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Orange County
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The Current State of ITIL Education and Certification
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Kevin Jones & Hamid Nouri
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Experian, 475 Anton Blvd, Costa Mesa, CA
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07/22/2008
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San Gabriel Valley
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Using Service Level Management to Improve Business Value
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HP
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Union Bank @ Harry Volk Center, 1980 Saturn, Monterey Park, CA 91755 Enter Gate 4
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05/15/2008
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Joint Event
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IT Service Management Cruise to Excellence II
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Industry Respected
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Long Beach Westin
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04/09/2008
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Orange County
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Planning and Implementing a Service Desk
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Mark Galligan, Pacific Life
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Pacific Life, 700 Newport Center Drive, Newport Beach
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04/03/2008
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San Gabriel Valley
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Integrate ITIL Processes into ERP
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Al Ledesma, So Cal Edison
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So Cal Edison, Walnut Grove Avenue, Rosemead, CA, 91770
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03/12/2008
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Los Angeles
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Using ITIL Best Practices Guidelines in the Real World
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Greg Charles, PhD
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CA, 6100 Center Dr, Suite 700, Los Angeles
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02/27/2008
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San Gabriel Valley
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Improve Cultural Acceptance of ITIL Using Metrics, Rewards & Goals
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Morgan J Langley, CA
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Union Bank, 1980 Saturn, Monterey Park
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Los Angeles ITIL/ITSMF
