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01/22/2009
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Valley
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SLM - Measuring and Reporting Service Levels
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Paul Reilly, VP, Service Manag
|
Countrywide TBD
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|
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12/03/2008
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Joint Event
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CIO Roundtable and Holiday Event
|
5 Industry Executives
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Toyota Vintage Car Museum, 2076 Artesia Blvd, Torrance
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|
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11/13/2008
|
Valley
|
ITIL Gotcha's: Strategic Selling and Organizational Change
|
Adam Levine and Gail Garland
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Omnikron, 6301 Owensmouth, Woodland Hills
|
|
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08/14/2008
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Orange County
|
The Current State of ITIL Education and Certification
|
Kevin Jones & Hamid Nouri
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Experian, 475 Anton Blvd, Costa Mesa, CA
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|
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07/22/2008
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San Gabriel Valley
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Using Service Level Management to Improve Business Value
|
HP
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Union Bank @ Harry Volk Center, 1980 Saturn, Monterey Park, CA 91755 Enter Gate 4
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|
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05/15/2008
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Joint Event
|
IT Service Management Cruise to Excellence II
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Industry Respected
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Long Beach Westin
|
|
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04/09/2008
|
Orange County
|
Planning and Implementing a Service Desk
|
Mark Galligan, Pacific Life
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Pacific Life, 700 Newport Center Drive, Newport Beach
|
|
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04/03/2008
|
San Gabriel Valley
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Integrate ITIL Processes into ERP
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Al Ledesma, So Cal Edison
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So Cal Edison, Walnut Grove Avenue, Rosemead, CA, 91770
|
|
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03/12/2008
|
Los Angeles
|
Using ITIL Best Practices Guidelines in the Real World
|
Greg Charles, PhD
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CA, 6100 Center Dr, Suite 700, Los Angeles
|
|
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02/27/2008
|
San Gabriel Valley
|
Improve Cultural Acceptance of ITIL Using Metrics, Rewards & Goals
|
Morgan J Langley, CA
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Union Bank, 1980 Saturn, Monterey Park
|
|
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02/20/2008
|
Valley
|
Getting Started in ITIL
|
Adam Levine, NetworkD
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Countrywide Financial Corp., 29851 Agoura Road, Building 1, Cafeteria, Agoura Hills, CA 91301
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|
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01/09/2008
|
Los Angeles
|
IT Service Continuity
|
Sprint
|
Toyota Motor Sales
|
|
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11/29/2007
|
Los Angeles
|
ITSM Cruise To Excellence
|
CA Forsythe Pink Elephant
|
RMS Queen Mary Long Beach Harbor
|
|
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10/18/2007
|
Orange County
|
ITIL V3: Bringing Business Focus to IT
|
Michael Robinson, VP Third Sky
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Experian 475 Anton Blvd. Costa Mesa, CA 92626
|
|
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10/10/2007
|
Valley
|
ITIL Capacity Management
|
Rich Fronheiser
|
Wellpoint - Woodland Hills
|
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Los Angeles ITIL/ITSMF
