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Date

04/09/2008  

Time

6:00 pm  

Chapter

Orange County  

Title

Planning and Implementing a Service Desk  

Priority

55  

Speaker

Mark Galligan, Pacific Life  

Location

Pacific Life, 700 Newport Center Drive, Newport Beach  

Description

Planning and implementing the service desk function is one of the key fundamentals of providing high quality service and demonstrating value to business owners. During this presentation, Mark Galligan from Pacific Life will discuss his experience implementation experience. Kerry Plowman from BMC will share best practices that can be used during the implementation.  

Contact

VP-OC@itsmfusa-gla.org  

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