|
Tim Van Ash
|
Using CMDB to Integrate Service Desk and Change Management
|
Using_IT_Svc_Mgt_to_Radically_Change_How_It_Manages_Itself.pdf
|
10/18/2005
|
|
|
George Spalding
|
Future of ITIL
|
FutureOfITIL.ppt
|
06/29/2006
|
|
|
Brenda Iniquez
|
ITIL Not For Wimps
|
T2-730-ITIL_Not_For_Wimps-Iniguez.pdf
|
01/25/2006
|
|
|
Tina Floyd
|
Amgen Problem Mgmt - Life in the trenches
|
ITSMF_LIG_Prob_Mgmt_2006_05_24.ppt
|
05/29/2006
|
|
|
Michael Heintz
|
How to substain your SOX compliance
|
How_to_Sustain_Your_SOX_Compliance_v3.ppt
|
04/21/2006
|
|
|
Karen Benitez
|
Managing Organizational Change
|
Org_Change_ITSMf_USA.ppt
|
08/02/2006
|
|
|
Ajay Arora
|
Actionable IT Service Catalog
|
Newscale_Actionable_Service_Catalog.ppt
|
08/07/2006
|
|
|
Randy Steinberg
|
ITIL Problem Management
|
ITIL_Problem_Management.ppt
|
08/07/2006
|
|
|
Randy Steinberg
|
Metrics that Matter
|
ITSM_Metrics_That_Matter_-_Color_v2.ppt
|
08/27/2006
|
|
|
Bart Grutchfield
|
Change Management Program
|
|
09/07/2006
|
|
|
Bob Multhaup
|
Help put Service Management on top of your CIO's agenda
|
|
10/22/2006
|
|
|
Ian Clayton
|
Deciphering the Value Code
|
|
10/22/2006
|
|
|
Hamid Nouri
|
ISO/IEC 20000 Standard Overview and Certification Approach
|
|
01/16/2007
|
|
|
Randy Steinberg
|
Implementation Pitfalls and Challenges
|
|
02/21/2007
|
|
|
Robert Stroud
|
ITIL V3 update
|
|
01/10/2007
|
|
Los Angeles ITIL/ITSMF
