,3
application/vnd.ms-powerpoint
2005-10-18
1424896
3
ITSM_Presentationv3.pps
Tim Van Ash
Using CMDB to Integrate Service Desk and Change Management
,4
application/vnd.ms-powerpoint
2006-06-29
1313280
4
FutureOfITIL.ppt
George Spalding
Future of ITIL
,5
application/pdf
2006-01-25
723025
5
T2-730-ITIL_Not_For_Wimps-Iniguez.pdf
Brenda Iniquez
ITIL Not For Wimps
,6
application/vnd.ms-powerpoint
2006-05-29
471040
6
ITSMF_LIG_Prob_Mgmt_2006_05_24.ppt
Tina Floyd
Amgen Problem Mgmt - Life in the trenches
,7
application/vnd.ms-powerpoint
2006-04-21
1125376
7
How_to_Sustain_Your_SOX_Compliance_v3.ppt
Michael Heintz
How to substain your SOX compliance
,8
application/vnd.ms-powerpoint
2006-08-02
1525248
8
Org_Change_ITSMf_USA.ppt
Karen Benitez
Managing Organizational Change
,9
application/vnd.ms-powerpoint
2006-08-07
6066176
9
Newscale_Actionable_Service_Catalog.ppt
Ajay Arora
Actionable IT Service Catalog
,10
application/vnd.ms-powerpoint
2006-08-07
5083136
10
ITIL_Problem_Management.ppt
Randy Steinberg
ITIL Problem Management
,11
application/vnd.ms-powerpoint
2006-08-27
1625088
11
ITSM_Metrics_That_Matter_-_Color_v2.ppt
Randy Steinberg
Metrics that Matter
application/vnd.ms-powerpoint
2006-09-07
5599232
12
LA_ISD_8-23_Presentation.ppt
Bart Grutchfield
Change Management Program
application/vnd.ms-powerpoint
2006-10-22
758272
13
New_Tatum_Partners_Presentation.ppt
Bob Multhaup
Help put Service Management on top of your CIO's agenda
application/vnd.ms-powerpoint
2006-10-22
6865408
14
Deciphering_the_Value_Code.pps
Ian Clayton
Deciphering the Value Code
application/pdf
2007-01-16
5300984
15
LA-LIG-ISO20KPres_v1_1-10-07.pdf
Hamid Nouri
ISO/IEC 20000 Standard Overview and Certification Approach
application/pdf
2007-02-21
855366
16
Implementation_Pitfalls_and_Challenges_v3.pdf
Randy Steinberg
Implementation Pitfalls and Challenges
application/pdf
2007-01-10
1072571
17
v3_itSMF_LA_LIG_Jan_07_Stroud.pdf
Robert Stroud
ITIL V3 update